Cancellation Policy
We understand that unanticipated events or illness can happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. Please call/text us at 815-385-1448 or email at renewmassagestudioil@gmail.com. This allows the opportunity for someone else to schedule an appointment in your reserved time slot. Because it is difficult to fill a cancelled appointment without sufficient notice, appointments cancelled WITHOUT 24 hours notice and missed appointments will be charged a fee of $50.  This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

We look forward to serving you!